OUR GUARANTEE TO YOU:
Every item carries a 30 day replacement or refund guarantee from 
delivery date.  You may return an item for refund or replacement within 30 days   of the shipment date.  A 15% re-stocking charge may be assessed for any returned merchandise due to over-stock
 or customer ordering error.

ORDERING

ONLINE ORDERS

Visa, Master Card, Discover and American Express Welcomed.
 Click on the  individual "Buy Me" links that accompany every product to enter our shopping cart.
Click on the Icon Shopping Cart to Add Your Item to the Basket

ONLINE PROTECTION
Upon entering the shopping cart you will notice this URL in your browser window
https://www.globecharge.com/payment_systems/authorizenet.cgi

Your information is encrypted and is protected with the best encryption  software in the industry - SSL. (Secured Socket Layer).  We do not exchange,  share, sell or rent, any of the information we obtain from you, with anyone. 

RETURN POLICY
Your packing slip will indicate where returns can be sent.
If you need to return an item, contact us and include the reason
 for the return, your name, phone number, the item you wish to return, and a valid e-mail address.

Once we receive the returned item in it's original condition, your account will be credited.  All returns must be in the original packaging, and be accompanied by the packing slip.  If you paid by check or money order, a check will mailed to you 
within 7 business days.


DAMAGED ITEMS
Every product must be free of damage or manufacturer's defects or you may  return it within 30 days of delivery for a replacement or full refund.   We will contact our distributor, and if the damaged item and packaging need to be inspected, we will contact you.
Once the damage claim has been accepted, we will reimburse your credit card  account for the full purchase price. If you paid by check or money order, we will mail you a check within 7 business days.

To contact us, send us an email at 
Alpine Christmas

Or phone: 303-766-7711